Why book directly with us?
Book directly with us by e-mail or telephone and we will guarantee the following benefits:
- Best available rate with no booking fees or hidden costs
- When booking Junior Suite or Deluxe Suite category room, receive a complimentary one-way airport transfer with one of our luxury cars
- 24/7 customer service should you require an urgent assistance
- Complimentary upgrade (upon availability)
- Сancellation until 24 hours prior arrival day’s check-in time
Best available rates with no booking fees or hidden costs
- We believe that you will not find a cheaper rate publicly available and we also do not believe in hidden costs. 3rd party websites do not always include taxes, credit card fees and other fees; therefore the rate that you see on www.grandpalaceriga.com booking engine is the rate that you will pay upon departure from the hotel.
- If you find a cheaper rate publicly available we will match the rate and extend all “direct booking” benefits to you. To claim please contact our reservations department by sending an e-mail to firstname.lastname@example.org with the dates of the booking search engine alongside, the web address and a screenshot of the booking page.
- We will process your claim within 1 business day. The same accommodation must be advertised and available to the general public for purchase at the time your claim is made. Once we verify the eligibility and availability of the lower rate, we will formally match the rate. The Grand Palace Hotel will not accept screenshots or other purported evidence of a lower rate that cannot be independently confirmed by the Grand Palace Hotel staff.
‘Best available rate’ guarantee doesn’t apply to the following:
- ID-required negotiated corporate rates; rates offered on membership programme websites, reward programmes; rates obtained via auction or similar process; or rates available only by using a promotion not offered to the general public.
- Our guarantee does not apply to rates sold as part of a travel package including, but not limited to accommodation plus airfare and/or car hire and/or cruise.
- Websites selling “secret” hotels, also known as ‘opaque’ sites, where the specific hotel is not known until the booking is made and confirmed.
Clear and flexible cancellation and payment policies
- Our booking site displays all cancellation and payment policies in the clearest manner possible.
- All modifications are subject to availability and may be subject to a supplement depending on the date changes. 24/7 customer service should you require urgent assistance
- By being in direct contact with us, our team members are available 24 hours a day, 365 days a year to ensure that all pre and post arrival aspects of your stay are taken care of to ensure that you have a truly special stay no matter what time zone you are in.
- Our team will contact you directly after you make your reservation with us, not only to arrange your luxury transfer but to ensure that all aspects of your stay are looked after to make your stay as comfortable as possible.
Please feel free to contact us by sending an e-mail to email@example.com or calling +371 6704 4000.