Why to book directly with us?
Book directly with us through website, e-mail or telephone and we will guarantee the following benefits:
- BEST AVAILABLE RATE with no booking fees or hidden costs
- 24/7 customer service should you require an urgent assistance
- Complimentary UPGRADE (upon availability)
- Flexible CANCELLATION even until 6PM on day of arrival
For any further questions or requests, please do not hesitate to contact us by sending an e-mail to email@example.com or calling +371 6704 4000.
If you become part of our Hotel Rewards Program – LEADERS CLUB we can offer additional benefits (when signing in and booking online) such as:
- MEMBER’S RATE with 10% discount on room;
- WELCOME GIFT in the room;
- EARLY CHECK-IN/LATE CHECK-OUT considerations;
Meantime you can earn points and spend them for next stays:
- Earn points with every eligible stay (when signing in and booking online) – members will earn one Leaders Club point for every US dollar or its currency equivalent based on their room rate spend on points eligible reservations.
- Redeem points for free nights – the number of points needed for a free night is based on the published room rate for the desired stay dates.
A Hotel Rewards Program by The Leading Hotels of The World – Leaders Club.
It’s a club where individuality is celebrated and members are rewarded for choosing the uncommon path, and the experiences collected along the way.
Offers & Packages
Best available rates with no booking fees or hidden costs
- We believe that you will not find a cheaper rate publicly available and we also do not believe in hidden costs. 3rd party websites do not always include taxes, credit card fees and other fees; therefore the rate that you see on www.grandpalaceriga.com booking engine is the rate that you will pay upon departure from the hotel.
- If you find a cheaper rate publicly available we will match the rate and extend all “direct booking” benefits to you. To claim please contact our reservations department by sending an e-mail to firstname.lastname@example.org with the dates of the booking search engine alongside, the web address and a screenshot of the booking page.
- We will process your claim within 1 business day. The same accommodation must be advertised and available to the general public for purchase at the time your claim is made. Once we verify the eligibility and availability of the lower rate, we will formally match the rate. The Grand Palace Hotel will not accept screenshots or other purported evidence of a lower rate that cannot be independently confirmed by the Grand Palace Hotel staff.
‘Best available rate’ guarantee doesn’t apply to the following:
- ID-required negotiated corporate rates; rates offered on membership programme websites, reward programmes; rates obtained via auction or similar process; or rates available only by using a promotion not offered to the general public.
- Our guarantee does not apply to rates sold as part of a travel package including, but not limited to accommodation plus airfare and/or car hire and/or cruise.
- Websites selling “secret” hotels, also known as ‘opaque’ sites, where the specific hotel is not known until the booking is made and confirmed.
Clear and flexible cancellation and payment policies
- Our booking site displays all cancellation and payment policies in the clearest manner possible.
- All modifications are subject to availability and may be subject to a supplement depending on the date changes. 24/7 customer service should you require urgent assistance
- By being in direct contact with us, our team members are available 24 hours a day, 365 days a year to ensure that all pre and post arrival aspects of your stay are taken care of to ensure that you have a truly special stay no matter what time zone you are in.
- Our team will contact you directly after you make your reservation with us, not only to arrange your luxury transfer but to ensure that all aspects of your stay are looked after to make your stay as comfortable as possible.